Jabber Push Notification delay

[HRS]

Jabber Push Notification delay causing voice call to drop before push notification reaches the iPhone. It appears that we are hitting this issue below

“If there is a delay in the Push Notifications process that prevents Unified CM from offering the call to the IOS device, Unified CM drops the call after 13 seconds.”

This is an intermittent issue where, in most cases, the iPhone mobile jabber begins to ring just as the Unified CM system is dropping the calIs there a way to increase the timer to accommodate the Push Notification delay or are there any recommendations?

On Both successful and failed calls, we received RESPONSE_PUSH_NOTIFICATION with Status 200 from Cisco Cloud for REQUEST_PUSH_NOTIFICATION without delay.

CUCM Version 12.5SU7a

Had issues before upgrade as well. Affected users are on both internal network and external network via MRA.

[Eric Tucker]

When you say 'internal network' would that also include simless devices?

[HRS · Accepted solution]

Thank you All for the responses.

Local Push Notification is our solution here

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/push_notifications/cucm_b_push-notifications-deployment-guide/cucm_b_push-notifications-deployment-guide_chapter_01.html#local-push-notification-service-overview

Local Push Notification Service

Important

This section is applicable from Release 14SU3 onwards.

Note

iOS devices running on iOS16.5 or later with Webex App 43.6 or later or Cisco Jabber 14.2 or later support this feature. Ensure that your iOS device is connected in on-premises mode. In this release, Local Push Notification Service (LPNS) supports notification for voice calls only. LPNS is not supported on Android devices and MRA users. Local Push Notification Service Important This section is applicable from Release 14SU3 onwards. Note iOS devices running on iOS16.5 or later with Webex App 43.6 or later or Cisco Jabber 14.2 or later support this feature. Ensure that your iOS device is connected in on-premises mode. In this release, Local Push Notification Service (LPNS) supports notification for voice calls only. LPNS is not supported on Android devices and MRA users.