07-07-2022 01:56 AM
Hi,
We're currently using Jabber SDK to create a web-based softphone to be able to coach existing jabber calls.
In our tests, any call initiated by a web client to another cisco device or to a PSTN produces garbled audio.
Here is the test case and the results:
Source |
Source Application |
Destination |
Destination Device |
Source->Dest Audio Status (Garbled or not) |
Dest->Source Audio Status |
ISGRP18 (172.22.29.120) |
Jabber Desktop Client |
ISGRP08 (172.22.29.74) |
Jabber Desktop Client |
Clear |
Clear |
ISGRP18 (172.22.29.120) |
Jabber Desktop Client |
ISGRP08 (172.22.29.74) |
IP Communicator |
Clear |
Clear |
ISGRP18 (172.22.29.120) |
Jabber Desktop Client |
ISGRP08 (172.22.29.74) |
Jabber Web Client (Browser) |
Clear |
Garbled |
ISGRP18 (172.22.29.120) |
Jabber Desktop Client |
External number |
PSTN |
Clear |
Clear |
ISGRP18 (172.22.29.120) |
Jabber Web Client (Browser) |
ISGRP08 (172.22.29.74) |
Jabber Desktop Client |
Garbled |
Clear |
ISGRP18 (172.22.29.120) |
Jabber Web Client (Browser) |
ISGRP08 (172.22.29.74) |
IP Communicator |
Garbled |
Clear |
ISGRP18 (172.22.29.120) |
Jabber Web Client (Browser) |
ISGRP08 (172.22.29.74) |
Jabber Web Client (Browser) |
Garbled |
Garbled |
ISGRP18 (172.22.29.120) |
Jabber Web Client (Browser) |
External number |
PSTN |
Garbled |
Clear |
What can cause this?
Here is the link of the actual recording played through from the packet capture:
https://community.cisco.com/t5/video/gallerypage/video-id/6308337062112
Thank you
07-19-2022 11:02 AM
Hi @cistera.com,
I would look through the Cisco Bug Search Tool and see if this is a know bug, perhaps with a known workaround.
https://bst.cloudapps.cisco.com/bugsearch
Best of luck!
07-19-2022 11:24 AM
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