Hi, We're currently using Jabber SDK to create a web-based softphone to be able to coach existing jabber calls. In our tests, any call initiated by a web client to another cisco device or to a PSTN produces garbled audio. Here is the test case and th...

Hi.   I have completely implemented Whisper Coaching in Jabber Devices. We have a supervisor jabber device that whisper coaches an agent who is speaking to a customer.The issue I'm having is the audio that is heard on the agent device is garbled. I a...

Hi, I have a very basic lab setup for media forking to our apps from a CUBE.  CUCM with phones and CUBE as gateway with route pattern set to cube for another set of phones connected to a CME.  Route patterns and media forking is working, but it is no...

Hi, I had a lab publisher die on me and of course I did not have any backups.  I have read the article on restoring a publisher from a subscriber, but the DRF Local service on the subscriber will not let me add a backup location to it (it is greyed o...

Hi,We are trying to receive CTI events for devices that are nont CTI controllable (BOT, TCT, etc) that are connecting through the network via ExpressWay (or directly registering to CUCM via VPN, etc..)I do not need to control the devices, but rather ...