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Hi,
We're currently using Jabber SDK to create a web-based softphone to be able to coach existing jabber calls.
In our tests, any call initiated by a web client to another cisco device or to a PSTN produces garbled audio.
Here is the test case and th...
Hi.
I have completely implemented Whisper Coaching in Jabber Devices.
We have a supervisor jabber device that whisper coaches an agent who is speaking to a customer.The issue I'm having is the audio that is heard on the agent device is garbled.
I a...
Hi, I have a very basic lab setup for media forking to our apps from a CUBE. CUCM with phones and CUBE as gateway with route pattern set to cube for another set of phones connected to a CME. Route patterns and media forking is working, but it is no...
Hi, I had a lab publisher die on me and of course I did not have any backups. I have read the article on restoring a publisher from a subscriber, but the DRF Local service on the subscriber will not let me add a backup location to it (it is greyed o...
Hi,We are trying to receive CTI events for devices that are nont CTI controllable (BOT, TCT, etc) that are connecting through the network via ExpressWay (or directly registering to CUCM via VPN, etc..)I do not need to control the devices, but rather ...
Actually this issue seems to be caused by Windows RDP. Performing the same test locally had no issues, although, from the same remote workstation Jabber calls were 100% clear as well. Not sure what MS is doing with their "virtual" microphones, but ...
Hi Subram T,
We just did another round of tests to make sure that this was only happening to coaching but it looks like it is specific to jabber clients using CWIC. Here are the test results:
Source
Source Application
Destination
Destination D...
Hey Bill,
I'm using Jabber 14.1.2 on this and we are/will be using it to coach regular inbound phone calls.
For the mentioned example tho, all tests were done locally between test jabber devices.
Sounds good. I have already migrated the lab to 10.5, so from this point, this is just an exercise to learn something. Thanks for the info - I just did not know if when I added the subscriber to the publisher, if it would wipe out the subscriber's ...
Hmmm, that does indeed sound like a good plan. Can you tell me what state replication needs to be in before I hook up the subscriber (with good data) to the publisher (with no data) so I do not wipe out my subscriber by accident (as I cannot back it...
