Jabber - Single user cannot share screen

[TomServo6]

We have a single user who is unable to share her screen. She gets the attached error. Trying to find what I can troubleshoot locally on the PC or on the CUPS side to figure out this problem. 

Jabber:10.6.1 Build 55781

CUPS:10.5.2.22900-2

Thanks. 

[Adarsh Chauhan · Accepted solution]

Hi,

you can start the troubleshooting by collecting jabber logs.

1) Jabber Problem Report

Please rate and mark if helpful

Regards,

Adarsh Chauhan

[TomServo6]

Thank you, I will get the problem report and see what that turns up. 

[TomServo6]

This lead to finding the issue (local desktop issue). 

Thank you.