Hi,
JVDI soft-phone working fine when connecting CITRIX from enterprise lan
But JVDI soft-phone not working when CITRIX accessing via internet.
please help, is this something related to port.
Softphone with VDI - Unhealthy
Status: Not connected
Protocol: SIP
Reason:Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.
Address: 10.X.X.X (CCMCIP)
Deskphone - Unhealthy
Status: Not connected
Protocol: CTI
Reason:Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.
Address: (CTI)
Outlook address book - Healthy
Status: Last connection successful.
Protocol: MAPI
Address: Outlook
Directory - Healthy
Status: Last connection successful.
Address: 10.X.X.X (IPV4)
Protocol: UDS (HTTPS)
Virtual Channel - Healthy
Status: Connected
