jabber - Status doesnt show "on a call" - but rather in a meeting/available

[Imran Ul Haq]

Hi Guys

I have one user, amongst 100 that are working well; that has an issue that im not sure of in that the user can have his status changed between all other status' but it never changes to "on a call" when he picks up the phone.

I ensured that the userd DNs are associated with his UDP for his jabber profile/ipad profile and standard user profile

The user doensnt have any forwarding setup in jabber or in UCM.

any ideas?

[Imran Ul Haq]

Guys, this is on windows 7.

[Emmanuel Valdez]

Hi,

Like Jonathan said, you have to associate the user under DN, if you don´t associate its end user the status on jabber doesn´t change to on call.

Regards.

[Jonathan Schulenberg · Accepted solution]

The user also needs to be associated to the line appearence within the DN configuration page itself. This is the last setting on the page and is per-device the DN is assigned to, not once for the DN as a whole.

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[Eric Seider]

Interesting.  I had users complain about this.  We are running on version 12.5.1.13900-152.

This seems to be a new issue as Jabber was showing people on a call even when the DN was not assigned to a user.

Assigning the DNS to the user did fix the problem, though.

No system upgrades or changes were made to change this behavior.