Solved: Jabber Time Discrepancy Issue

rossporubski · ‎08-24-2016

A super sent me a screener asking why when she sent her agent a message, when he responded the time stamps didn't align? Both of their workstations times align correctly, jabber doesn't. She sent the message at 6:05 last night. He responded within a minute and it shows 5:06, an hour and 1 minute off.

Versions:

Super - Version 9.1.3 Build 13181

Agemt - Version 9.2.4 Build 4528

Any help is greatly appreciated. Thanks to all in advance.

Varundeep Chhatwal · ‎08-25-2016

i checked and suspect your jabber might be hitting the below defect.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur77577/?reffering_site=dumpcr

Could you try with latest jabber version 11.7 , if not latest then at least jabber version 10.6

View solution in original post

rossporubski · ‎08-25-2016

Is this a first? Has anybody seen this before?

Deepak Rawat · ‎08-25-2016

Ross, it would be worth to move this post to Jabber community wherein it will get more attention from the folks with experience on Jabber side:

https://supportforums.cisco.com/community/5831/jabber-clients

Regards

Deepak

rossporubski · ‎08-25-2016

Ok, can it be moved or should I just start a new discussion there? Thank you for responding, as always.

Deepak Rawat · ‎08-25-2016

You should simply be able to move this post only.

Regards

Deepak

rossporubski · ‎08-25-2016

Great, I was able to move it. Hopefully I can find a resolution here. Thanks as always :)

Varundeep Chhatwal · ‎08-25-2016

i checked and suspect your jabber might be hitting the below defect.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCur77577/?reffering_site=dumpcr

Could you try with latest jabber version 11.7 , if not latest then at least jabber version 10.6

rossporubski · ‎08-25-2016

Thanks Varundeep! I should've posted here to begin with. I suspected an upgrade might be in order. I will upgrade their client due to the bug report. Thank you for your help!