rossporubski
Participant
Participant
Member since ‎10-13-2006
‎07-20-2022

User Statistics

  • 506 Posts
  • 6 Solutions
  • 113 Helpful votes Given
  • 44 Helpful votes Received
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User Activity

Hello,I have a request by a team supervisor who would like a customized outbound report. It sounds pretty self exclamatory but I don't see a default report which can provide the results he'd like.He would like a detailed outbound activity report by a...
I have one EU who works from home and office. She has a desk phone when in the office and Cisco IPComm when working from home. She always has jabber open to chat with her team. She recently logged a complaint that every time the phone goes off hook o...
Hello,   I'm trying to identify the report which will provide these two stats "Per Agent", not as a summary. I can get the summary results with the "Common Skill CSQ Activity" report but that isn't what the supervisor is looking for.   Any help is gr...
Hello, I'm trying to identify the report which will provide these two stats "Per Agent", not as a summary. I can get the summary results with the "Common Skill CSQ Activity" report but that isn't what the supervisor is looking for. Any help is greatl...
Big problem discovered.....   We are still leveraging client side CAD in CCX. We do not have a definitive transition date to move to Finesse.  While CAD does still work on WIN 10 machines it appears that live monitor does not. Anybody who has been up...
Community Statistics
Member Since ‎10-13-2006 06:39 AM
Date Last Visited ‎07-20-2022 12:01 AM
Posts 506
Total Helpful Votes Received 44