Member since ‎10-13-2006

User Statistics

  • 511 Posts
  • 6 Solutions
  • 113 Helpful votes Given
  • 45 Helpful votes Received
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User Activity

I have a customer who has requested to review inbound/outbound/internal activity reports for 8 different DID's.Our only resource is CDR Analysis & Reporting. She has asked for all activity details going back to Oct 22 for each individual line and the...
We have a department which has 4 separate lines, and all 4 lines have their own voicemail box. The manager is tired of managing all 4 voicemail boxes independently. He would instead like to have all 4 lines voicemails be able to be reviewed exclusive...
I built a hunt pilot for a group of 6 resources handling inbound calls for medical records. The objective was to avoid provisioning a contact center queue, with only one interest to see how many calls come in daily and who is answering them. I am pro...
Hello,I have a request by a team supervisor who would like a customized outbound report. It sounds pretty self exclamatory but I don't see a default report which can provide the results he'd like.He would like a detailed outbound activity report by a...
I have one EU who works from home and office. She has a desk phone when in the office and Cisco IPComm when working from home. She always has jabber open to chat with her team. She recently logged a complaint that every time the phone goes off hook o...
Community Statistics
Member Since ‎10-13-2006 06:39 AM
Date Last Visited ‎01-23-2023 05:06 PM
Posts 511
Total Helpful Votes Received 45