I have a customer who has requested to review inbound/outbound/internal activity reports for 8 different DID's.Our only resource is CDR Analysis & Reporting. She has asked for all activity details going back to Oct 22 for each individual line and the...

We have a department which has 4 separate lines, and all 4 lines have their own voicemail box. The manager is tired of managing all 4 voicemail boxes independently. He would instead like to have all 4 lines voicemails be able to be reviewed exclusive...

I built a hunt pilot for a group of 6 resources handling inbound calls for medical records. The objective was to avoid provisioning a contact center queue, with only one interest to see how many calls come in daily and who is answering them. I am pro...

Hello,I have a request by a team supervisor who would like a customized outbound report. It sounds pretty self exclamatory but I don't see a default report which can provide the results he'd like.He would like a detailed outbound activity report by a...