About rossporubski

rossporubski · 01-24-2023

I have a customer who has requested to review inbound/outbound/internal activity reports for 8 different DID's.Our only resource is CDR Analysis & Reporting. She has asked for all activity details going back to Oct 22 for each individual line and the...

rossporubski · 01-23-2023

We have a department which has 4 separate lines, and all 4 lines have their own voicemail box. The manager is tired of managing all 4 voicemail boxes independently. He would instead like to have all 4 lines voicemails be able to be reviewed exclusive...

rossporubski · 01-10-2023

I built a hunt pilot for a group of 6 resources handling inbound calls for medical records. The objective was to avoid provisioning a contact center queue, with only one interest to see how many calls come in daily and who is answering them. I am pro...

rossporubski · 08-10-2018

I have one EU who works from home and office. She has a desk phone when in the office and Cisco IPComm when working from home. She always has jabber open to chat with her team. She recently logged a complaint that every time the phone goes off hook o...

rossporubski · 03-28-2018

Hello, I'm trying to identify the report which will provide these two stats "Per Agent", not as a summary. I can get the summary results with the "Common Skill CSQ Activity" report but that isn't what the supervisor is looking for. Any help is greatl...

rossporubski · 01-25-2023

Removed vm from the other three lines and changed the forwarding on the line configs to direct to the first lines vm box *2xxxx. Solved the customers request.

rossporubski · 01-17-2023

Good morning, still looking for an answer to my query. If it's not possible and an expert can confirm, please just reply not possible.

rossporubski · 08-15-2018

Thank you Anthony, all fixed.

rossporubski · 08-15-2018

Hi @Anthony Holloway Thank you for both replies, I don't do much text talk so I'm not really aware of acronyms so thanks on that. I think that's the fix for the instruction you have provided. I'll give it a shot. Thank you

rossporubski · 08-14-2018

Hi Pavel, thank you for the reply. I've checked all of the settings and don't see anywhere you can hide the UI, She is the only employee complaining about this issue. She's been with the company for 10 years and said she never had this problem until ...

Member Since	‎10-13-2006 06:39 AM
Date Last Visited	‎01-23-2023 05:06 PM
Posts	509
Total Helpful Votes Received	45

User Statistics

User Activity

CDR reports: Request for activity on multiple lines

Unity Connection: Send vm from several lines to one vm box

CDR permissions for supervisors

Jabber UI Popup on off hook

CUIC 10.6 Average handle time/Max handle time

Re: Unity Connection: Send vm from several lines to one vm box

Re: CDR permissions for supervisors

Re: Jabber UI Popup on off hook

Re: Jabber UI Popup on off hook

Re: Jabber UI Popup on off hook