Jabber unable to forward calls

maxim.vishnevsky · ‎04-09-2014

Hi,
I have a strange problem with fresh CUCM/CUP 10 setup. Jabber (on all platforms) not able to forward calls to voicemail or any other number with message “Call forwarding not successful.”
Maybe someone hit something similar?
Just in case I’ve attached SIP traces, as I understood Jabber closes the session due to timeout.
As well in jabber logs I see next:

2014-04-09 09:25:10,908 DEBUG [0x000017f4] [ftphonewrapper\CC_SIPCCService.cpp(2085)] [csf.ecc] [ecc::CC_SIPCCService::onCallEvent] - Got a non-ONHOOK event for feature call 65538, assume a feature call is active
2014-04-09 09:25:10,908 DEBUG [0x00001ba0] [oftphonewrapper\CC_SIPCCService.cpp(339)] [csf.ecc.sipcc] [_SIPCCLoggerFunction] - SIPCC-SIP_MSG_SEND: ccsip_store_send_msg_for_alarm: Sent:SIP/2.0 200 OK Cseq:102 SUBSCRIBE CallId:13df9480-3441f5d6-317-b62aa8c0@192.168.42.182
2014-04-09 09:25:10,909 DEBUG [0x000017f4] [ftphonewrapper\CC_SIPCCService.cpp(3693)] [csf.ecc] [ecc::CC_SIPCCService::setCanStartFeatureCall] - Setting bCanStartFeatureCall = 'false'
2014-04-09 09:25:10,909 INFO [0x000017f4] [oftphonewrapper\CC_SIPCCService.cpp(336)] [csf.ecc.sipcc] [_SIPCCLoggerFunction] - SIPCC-SIP_CC_PROV: ccsnap_gen_callEvent: CallEvent=INTERDIGIT_TIMEOUT, CallState=REORDER
2014-04-09 09:25:10,909 DEBUG [0x00001ba0] [oftphonewrapper\CC_SIPCCService.cpp(339)] [csf.ecc.sipcc] [_SIPCCLoggerFunction] - SIPCC-MSG_SEND_REQ: SIPSPISendSubNotify: Sending NOTIFY...
2014-04-09 09:25:10,909 DEBUG [0x000017f4] [ftphonewrapper\CC_SIPCCService.cpp(2006)] [csf.ecc] [ecc::CC_SIPCCService::onCallEvent] - Received ccapi_call_event_e: CCAPI_CALL_EV_INTERDIGIT_TIMEOUT
2014-04-09 09:25:10,909 DEBUG [0x000017f4] [ftphonewrapper\CC_SIPCCService.cpp(2063)] [csf.ecc] [ecc::CC_SIPCCService::onCallEvent] - suppressing event for feature call 0x10002
2014-04-09 09:25:10,909 DEBUG [0x00001ba0] [oftphonewrapper\CC_SIPCCService.cpp(339)] [csf.ecc.sipcc] [_SIPCCLoggerFunction] - SIPCC-SIP_SUB: sipSPIAddRouteHeadersToSubNot: Route info not available; will not add Route header.
2014-04-09 09:25:10,909 INFO [0x000017f4] [ftphonewrapper\CC_SIPCCService.cpp(2068)] [csf.ecc] [ecc::CC_SIPCCService::onCallEvent] - Got a REORDER event for a feature call, ending it.
2014-04-09 09:25:10,909 DEBUG [0x00001ba0] [oftphonewrapper\CC_SIPCCService.cpp(339)] [csf.ecc.sipcc] [_SIPCCLoggerFunction] - SIPCC-SIP_SUB: xmlEncodeEventData: Encode event data: entered,
2014-04-09 09:25:10,909 INFO [0x000017f4] [c\softphonewrapper\CC_SIPCCCall.cpp(291)] [csf.ecc.api] [ecc::CC_SIPCCCall::endCall] - endCall()
2014-04-09 09:25:10,909 INFO [0x000017f4] [oftphonewrapper\CC_SIPCCService.cpp(336)] [csf.ecc.sipcc] [_SIPCCLoggerFunction] - cc_call_features.c cc_invokeFeature id: ONHOOK
2014-04-09 09:25:10,909 INFO [0x00001ba0] [oftphonewrapper\CC_SIPCCService.cpp(336)] [csf.ecc.sipcc] [_SIPCCLoggerFunction] - SIPCC-SIP_REG: xmlEncodeEventData: returned content after encoding:
<?xml version="1.0" encoding="UTF-8"?>
<kpml-response xmlns="urn:ietf:params:xml:ns:kpml-response" version="1.0" code="487" text="Subscription Exp" suppressed="false" forced_flush="false" digits="" tag="Backspace OK"/>

Jonathan Els · ‎10-22-2014

Hi Maxim

I had a similar issue, but I didn't get so far as the SIP traces. I noted that Call Forward to Voicemail was failing due to the fact that my CFW CSS did not have reachability to the voicemail pilot.

This seemed strange, as if I change into desk phone mode, I am able to forward, and its a shared line between Desk Phone and Jabber. The desk phone does not use the CFW CSS for reachability to VM. Updated my COS for this, and now works just fine.

"bug"

HTH. Thanks.

- J