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Jabber User Accounts

Sue Fallon
Level 1
Level 1

We have had Jabber installed by a external engineer who was suppose to come and show us how to create user accounts on the Presence server - unfortunately he has not been able to.

We are running

Presence 8.6.4

CUCM 8.6.2

They have had their CSF set up in call manager as well as their account assoiciated to it. But they obviously can't log in as they don't have a Jabber account o the Presence server.


Can anyone help or point me in the best place to help?

Cheers

Sue


1 Accepted Solution

Accepted Solutions

jeff.singh_2
Level 3
Level 3

Hi, do you know if capabilities assignment has been done on the users - this normally populates the CUP server with the users ,

see section on 'specify end user capabilities' from the link

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/jabber_for_everyone/CUP0_BK_JE526021_00_jabber-for-everyone-solution-overview_chapter_010.html

This is assuming the config on cup server has been done. here is deployment guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/install_upgrade/deployment/guide/CUP_deploy.html

aplogies if you've already seen these - they're openly available...good luck.

View solution in original post

3 Replies 3

jeff.singh_2
Level 3
Level 3

Hi, do you know if capabilities assignment has been done on the users - this normally populates the CUP server with the users ,

see section on 'specify end user capabilities' from the link

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/jabber_for_everyone/CUP0_BK_JE526021_00_jabber-for-everyone-solution-overview_chapter_010.html

This is assuming the config on cup server has been done. here is deployment guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/8_6/english/install_upgrade/deployment/guide/CUP_deploy.html

aplogies if you've already seen these - they're openly available...good luck.

Bingo, that is what I have been looking for. Many thanks.

Sue

Thanks for the link.

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