Jabber VoiceMail issue

[MABUZAID]

Hi All,

Happy new year !!

I am Having an issue with one of my clients that Jabber voicemail working from inside the corporate but not working from outside I get a connection issue on the jabber application. Any Ideas ?!

thanks in advance.

[mukdar]

Hi,

So, let me understand the query completely.I have couple of questions before i can help you:

Are the users logging in via MRA ?

Are all the users impacted?

Are you using SSO?

Is unity LDAP synced?

Please rate if helpful...

[MABUZAID]

Are the users logging in via MRA ?

Yes

Are all the users impacted?

Yes

Are you using SSO?

No

Is unity LDAP synced?

CUCM Is Synced with Ldap and Then Unity is Synced with CUCM

[mukdar]

Hi,

Have you added the UNITY servers into Expressway C as a part of the configurations. It would be great if you could share Jabber PRT, Expressway E/C diagnostic logging so that I can isolate the issue.