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Jabber window call reject play VM Greeting

Amit23
Level 4
Level 4

Hello,

i have cloud based uc solution in which when someome call on jabber and no answer it disconnect as have no VM assigned to jabber window.

but if i press reject option on incoming calls, it plays vm greeting to callers.

how can i remove it as end user not want this option?

Warm Regard's
Amit Sahrma
4 Replies 4

Jaime Valencia
Cisco Employee
Cisco Employee

AFAIK you cannot remove the reject option 

HTH

java

if this helps, please rate

Hello Jaime,

thanks for your reply.

i am not asking to remove the reject call option.

when user press reject option, it plays unity connection default greeting that i want to remove when end user reject the call.

is this possible or not?

if possible how can do it?

Warm Regard's
Amit Sahrma

When you "reject" the call, you're actually just sending them to your VM system, if the user does not have a valid user in CUC, then that's the expected behavior.

HTH

java

if this helps, please rate

Hi Jaime,

You are right abut it but if we don't have end user account in cuc then how can remove this VM message..

as my client doesn't want to use Vm and this default message..

Warm Regard's
Amit Sahrma