08-27-2020 04:36 AM
During the integration of the recording service of the NICE system with the CUCM installed, the following situation has occurred.
We have a Cisco Callmanager version 12.5 and the integrator component used is the JTAPI that supplies that version. I understand that the version of JTAPI is the same as that of Callmanager (12.5), however the integrator of the recorder requires for some tests that we provide the version of JTAPI 12.0 or 12.1 which we do not have.
Is it possible that I can download this version and continue with the integration of both platforms?
08-27-2020 05:13 AM
Since you are using CM 12.5 what reason does the integrator give for the need to have an older version of JTAPI to test with?
08-27-2020 05:41 AM
Apparently there is better integration with that version of jtapi, according to their support team, and they want to be sure by testing between both platforms because version 12.5 currently gives them problems.
08-27-2020 07:12 AM - edited 08-28-2020 04:14 AM
That's a serious BS response from your integrator. If there is a problem with the version of JTAPI for the version of CM that you're on the vendor and if applicable Cisco needs to step up and work it out. Reverting to an older version is not a fix, it's a band aid solution. That's my 2 cents on this.
08-28-2020 02:32 AM
08-27-2020 06:57 AM
JTAPI can only be downloaded from CUCM, it's not available online.
AFAIK NICE are partner of the solution partner program and are listed in Cisco MarketPlace, not sure why they're asking you to provide the JTAPI files for this, when it should be their responsibility to get them for testing and compatibility purposes.
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