Lookup problems with users thats only have two letters in their username

[skirk1983]

Hi all

Our users has their initials as username. Therefore does some users only have two letters in their username.

I have discovered that J4W 9.1.X have problems resovling users with only two letters in the username. I can lookup just fine on their common name, but some users with two letters is not lookedup. On the other hand some users with two letters are lookedup, but Jabber shows their IM address: AA@tt.dddd.com and not their common name.

Any suggestions?

Here is my config:

<?xml version="1.0" encoding="utf-8"?>

<config version="1.0">

<Client>

</Client>

<Directory>

  <DirectoryServerType>EDI</DirectoryServerType>

  <DisableSecondaryNumberLookups>0</DisableSecondaryNumberLookups>

  <SearchBase1>OU=AA-aaa,DC=int,dc=ffff,DC=com</SearchBase1>

  <HomePhone>otherHomePhone</HomePhone>

  <OtherPhone>otherHomePhone</OtherPhone>

  <PhotoUriSubstitutionEnabled>true</PhotoUriSubstitutionEnabled>

  <PhotoUriSubstitutionToken>sAMAccountName</PhotoUriSubstitutionToken>

  <PhotoUriWithToken>http://www.ttttttn.com/~/media/Import/Employees/Images/Portrait/sAMAccountName.jpg</PhotoUriWithToken>

  <PhoneNumberMasks>+451111|+## #### ####|+452222|+## #### ####</PhoneNumberMasks>

</Directory>

<Options>

  <Start_Calls_With>audio</Start_Calls_With>

  <Start_Client_On_Start_OS>true</Start_Client_On_Start_OS>

</Options>

<Policies>

  <Screen_Capture_Enabled>true</Screen_Capture_Enabled>

  <File_Transfer_Enabled>false</File_Transfer_Enabled>

  <Disallowed_File_Transfer_Types>.exe;.msi;.rar;.zip;.mp3</Disallowed_File_Transfer_Types>

  <Video_Disabled>false</Video_Disabled>

</Policies>

<CUCM>

  <PhoneService_UseCredentialsFrom>presence</PhoneService_UseCredentialsFrom>

</CUCM>

<Voicemail>

  <VoicemailService_UseCredentialsFrom>phone</VoicemailService_UseCredentialsFrom>

</Voicemail>

</config>

Thanks

Kristian

[Muhammad Maqsood Mushtaq · Accepted solution]

Hi Kristian,

You can specify MinimumCharacterQuery attribute in your xml file.

2

Thanks,

Maqsood

[skirk1983]

Aaa I overlooked this setting after reading through the admin guide. But that fixed my problem

Thanks alot.

Kristian