We've got some users that are using Finesse and MRA Jabber. When they go to answer a call they immediately get put into phone failure mode on Jabber. They currently have Jabber 14.2 and EXP X14.2.5. Wonder if they are hitting a bug or something?
Works as designed. Contact Center features are not supported via MRA, because Expressway doesn't support the CTI protocol, which is needed to control the phone.