Solved: No Answer Ring Duration

scooter817 · ‎08-06-2018

HI

I wanted to know can someone tell me where do I go to change the number of rings that a phone rings before it goes to VM. Currently when I call a user the phone is ringing just 2 times and then going to voicemail so I want to change it globally for all the phones in the organization.

Eric

Kevin Li · ‎08-06-2018

If you want to change it globally then you will have to go to:

System > Service Parameters
For Server, select a UCM node, pub is fine since this is a cluster wide setting
For Service, select "Cisco CallManager"
Scroll down to "Clusterwide Parameters (Feature - Forward)" then under "Forward No Answer Timer" you can change that to whatever value you like. Default is 12 seconds which equates to approx. 3 rings.

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Kevin Li · ‎08-06-2018

If you want to change it globally then you will have to go to:

System > Service Parameters
For Server, select a UCM node, pub is fine since this is a cluster wide setting
For Service, select "Cisco CallManager"
Scroll down to "Clusterwide Parameters (Feature - Forward)" then under "Forward No Answer Timer" you can change that to whatever value you like. Default is 12 seconds which equates to approx. 3 rings.