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scooter817
‎01-13-2021
Beginner
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10 Helpful Vote
1 Helpful Vote
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Member since ‎04-01-2008
648
Posts
10
Helpful
2
Solutions
Certifications
Understanding Cisco Network Security
Cisco Certified Specialist - Collaboration Call Control & Mobility Implementation
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Specialist - Collaboration Core
Cisco Certified Specialist - Network Security VPN Implementation
Cisco Certified Network Professional Security (CCNP Security)
Cisco Certified Specialist - Network Security Firepower
Cisco Certified Specialist - Security Identity Management Implementation
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
CCNA

All Agents Forced To Not Ready

Created by in Contact Center
01-12-2021
01-12-2021
Hi EveryoneI just had a call from several different call center managers stating that all the agents...

Reactive Debugging

Created by in Contact Center
10-30-2020
10-30-2020
HI EveryoneI was recently trying to do reactive debugging on a script to see what was causing it to ...

Logged In Agents

Created by in Contact Center
10-27-2020
10-27-2020
Hi EveryoneI have a script that I need to modify for our call center and I'm not very good at script...

Script Thinks I'm Busy

Created by in Contact Center
08-31-2020
08-31-2020
Hi EveryoneI recently had to add in options into a script and the options are 1-4 and when users cal...

Changing Script Functions

Created by in Contact Center
08-21-2020
08-21-2020
HI EveryoneCurrently our call center uses a script that when users call into the main number they he...

Re: Time of Day for a phone

Created by in Collaboration Applications
08-05-2020
08-05-2020
Thanks JamieTOD routing is the only thing that I could think of but I've never configured it for a u...

Time of Day for a phone

Created by in Collaboration Applications
08-05-2020
08-05-2020
Hi EveryoneMy manager is WFH and he wanted me to find out if this is possible, he wants to have it w...

Any Connect Phone License Question

Created by in IP Telephony and Phones
08-05-2020
08-05-2020
Hi EveryoneMy director was approached by several mangers wanting to know would it be possible to let...

Hold Time Report

Created by in Contact Center
05-13-2020
05-13-2020
Hi EveryoneI wanted to know is there a way in CUIC to create a report that will show me how long use...

8831 Wireless Speakers

Created by in IP Telephony and Phones
05-05-2020
05-05-2020
Hi EveryoneI wanted to know is someone can tell me what else can I try to get these wireless mics fo...

Re: UCCX One-Way Audio

Created by in Contact Center
02-21-2020
02-21-2020
Thanks James I really appreciate the help

Re: UCCX One-Way Audio

Created by in Contact Center
02-21-2020
02-21-2020
HI JamesThe location is question is always busy and all of my calls are routing through one cube rou...

UCCX One-Way Audio

Created by in Contact Center
02-20-2020
02-20-2020
Hi EveryoneI have a group of 10 users who were taking calls using a hunt pilot configuration. The ma...

Re: DSP Farm Configuration

Created by in Other Collaboration Subjects
02-20-2020
02-20-2020
Thanks JamieI did and it have me just what I neededhttps://www.cisco.com/c/en/us/support/docs/unifie...

Re: DSP Farm Configuration

Created by in Other Collaboration Subjects
02-19-2020
02-19-2020
Hi JaimeI've actually been googling and I must be putting in the wrong phrases, I found articles but...
Public Statistics
Date Registered ‎04-01-2008 08:33 AM
Date Last Visited ‎01-13-2021 12:13 AM
Total Messages Posted 648
Total Helpful Votes Received 10
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