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Hi EveryoneI wanted to know if there is a SQL command that I can run from the CLI to find out how many translation patterns are using a certain extension.
Hi EveryoneI was recently trying to upgrade my UC suite and it keeps failing, I had our VM engineer power off the server and it still gives this error on power up. He thinks the hardware is to old and the upgrade isn't going to work, if this is true ...
Hi EveryoneThe company that I work for wants to enable screen pops for the call center agents so that when a customer calls the customer's info comes up such as account number and name. What would I need to do to enable this feature for the agents go...
Hello EveryoneI wanted to know what options do I have if I want to replace my VG224, I've googled and I don't see an option for something newer. The only thing that I know that would work are the ATA190's, thanks in advance for the replies and have a...
Hi EveryoneI wanted to know can someone tell me if I'm correct in my thinking or not. We are in the process of upgrading our UC suite from 10.5.1 to 12.5.1. I know going to 12 I have to have a smart licensing server which is pretty much PLM in the cl...
Thanks JamieTOD routing is the only thing that I could think of but I've never configured it for a user it's always been like for the front desk, so I'll let him know that that's what we have to do.
HI JamesThe location is question is always busy and all of my calls are routing through one cube router and yes I have 10 DID that point to the UCCX trigger.
Thanks JamieI did and it have me just what I neededhttps://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200613-Configure-Media-Termination-Point.html#anc9
Hi JaimeI've actually been googling and I must be putting in the wrong phrases, I found articles but what I'm looking for are commands that will show me step by step once I get the config on the cube router. https://www.cisco.com/c/en/us/support/docs...
