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No Presence Status with Extend and Connect

joshw
Level 1
Level 1

Just configured Jabber 9.1.3 and CUCM 9.1 for extend and connect.  The feature works fine but does not show "On call" when the calls are connected.  Both clients continue to show "available".  Presence status does work when in softphone and deskphone mode.  Any ideas?

1 Reply 1

Hi,

I copy here from the docs

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0110010.html#CUCM_TP_SFF7026D_00

Can you check it against your scenario?

****************************************************************

Presence Information

The presence status "on a call" is displayed for a user in the following situations:

  • Outgoing Calls
    • The user initiates a call from Cisco Jabber for Windows in Extend and Connect mode.
    • The user initiates a call from a device that is configured as a remote destination which is routed using Unified CM or Unified CM with Unified CM SME.

  • Incoming Calls
    • The user answers a call on a device configured as a remote destination routed using Unified CM or Unified CM with Unified CM SME.
    • The user answers a call routed to a device configured as a remote destination using Cisco Single Number Reach.

The presence status "on a call" is not displayed for a user in the following situations:

  • When the user initiates a call from a device that is configured as a remote destination; the call is not routed using Unified CM or Unified CM with Unified CM SME.
  • When the user answers a call on a device that is configured as a remote destination; the call is not routed using Unified CM or Unified CM with Unified CM SME.

*************************************************************************

HTH,

Christos