One way audio or Video in Jabber guest

[Sushant Sharma]

Hi,

I am getting issue in one way audio or video

in my deployement 

jabber guest client --------- cisco expressway-e--------cisco expresway c and jabber guest server

when i am calling from jabber guest client , audio or video is not working from inside to jabber guest client

and i am not able to see any logs in expressway-e only call detail coming on expressway C

in expressway c-log media routed is false.

i opend all the ports in my firewall any any is there but still not working.

[Manish Gogna]

Hi Sushant,

Please check the following two links for some good pointers

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Guest/10_0/rn/JABC_BK_C008FA26_00_cisco-jabberc-server-100-release/JABC_BK_C008FA26_00_cisco-jabberc-server-100-release_chapter_010.html#JABC_TP_A9E9E489_00

https://supportforums.cisco.com/discussion/12275221/no-videoaudio-jabber-guest

HTH

Manish

[Sushant Sharma]

Hi All,

Issue is resolved now i on ISE in unifiied communication zone and in jabber guest server

redirected to TURN server (Expresway-E)

[Uldis Raudenieks]

what do you mean by ISE? im having exact same problem with one way audio and video. Media is working from external to internal network only. 

[Sushant Sharma]

Hi Uldis ,

First check these settings in Jabber guest serve site .

these settings for Dual Nic Deployement 

SIP PORT = 5061 or 5060 (Depend what u r using TLS or TCP)
SIP Domain
SIP Server == expressway-e  FQDN
check expressway-c server that provide TURN Service

Expressway-C server FQDN

Check box Expressway-C server that proxied the HTTP request from Jabber Guest client
HTTPS Port 443

Expressway-TURN FQDN = Expressway E FQDN

Static nat mode select

public ip  >> External IP >>> INternal IP

Make sure 3478 is opend from Outside to inside or vice-versa

And make a neighbour zone between both server expressway-e to Jabber guest and Expressway C to jabber guest.

It will work

there is no use of ICE it was in my last post becuase i was also doing first deployement .

Thanks