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Personal Room Not an Option in Outlook 2016 on Mac with Prodcutivity Tools

Shannon Heffron
Level 1
Level 1

With the latest productivity tools (31.5.1.60) installed to Mac OS X (10.11.x) that is running Outlook 2016:  The "Add WebEx meeting" button is available when creating a new event but only Meeting Center, Event Center and Training Center are available for any given user - no Personal Room (PMR) as an option. Same users can log into a Windows computer with Outlook and productivity tools and PMR is available as an option. What gives? Why don't we have PMR as a choice from the Mac? The user is definitely provisioned with a PMR, as proven by logging into a Windows machine and/or going directly to the PMR url. Any thoughts are appreciated. Is this a known bug or limitation with current Outlook or productivity tools?

1 Reply 1

dpetrovi
Cisco Employee
Cisco Employee

Hi Shannon,

This community is for Cisco WebEx Meetings Server and Cisco Unified MeetingPlace products and is not observed by WebEx SaaS experts. 

I would suggest you reach out to WebEx SaaS support to get to the answer faster.

I hope this will help.

-Dejan

Kind regards,

-Dejan