Presence/Availability Status shows different on Webex Teams and Cisco Jabber

[Jayant Anand]

Hi Community,

Having a weird issue here.

Our company is using both Cisco Jabber and Webex teams. 

When someone join webex meetings, its shows "in webex meeting" status on Cisco Jabber but shows "active" on Webex Teams.

Any suggestions why this is happening?

Regards

Jayant

[josviz]

Hello @Jayant Anand,

Webex does not support Outlook Presence if it is already activated for another application such Jabber. See below:

"You must only maintain one app that integrates with Outlook for status. Having more than one app integrated with Outlook can cause conflicts. Before enabling Webex App status integration with Outlook, users must quit and unregister any other instant messaging apps that they use to connect with Outlook."

https://help.webex.com/en-us/article/gk4yog/Enable-Webex-App-Users'-Status-to-Display-in-Microsoft-Outlook

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