Thanks Daniel for your answer. It is very practical and to the point. Regards Jayant Anand ... View more

Hi Daniel,   I was really looking forward for a good discussion. I hope Cisco moderator can get your answer back. :|   Regards Jayant Anand ... View more

Hi Daniel,   I am glad i can ask this question to someone because this has been haunting me for way too long - what do i do next to keep up with the pace of changing IT world and where do I start?   My name is Jayant Anand and i have 9 years of experience in troubleshooting Cisco Collaboration Product Suite. I did my CCNA R&S and CCNA Voice (it was Voice in 2010) and then i learned alot on-job roles. I started as an implementation engineer but then i was always involved in long cutovers and issues that sucked the life out of me. I moved to the support role and quite liked it because i had fixed shifts and the work was good.  In my last role I was a Problem Management Expert in which i was mostly handling problem tickets, high impacting incidents, migrations. I also learned python only to solve my day-to-day tasks like monitoring systems and taking health checks. I also have little knowledge on VMware.  This year i moved from India to Canada and i got a job here in the same field though i am working here as a Voice Engineer who manages all types of cases (L1,L2 or L3) but i think its not a bad start when i migrated.   Here i do not see many Voice related jobs in the market and i wish to understand what could be good for me - choosing cloud computing, doing data science or do my CCIE in collaboration. I don't understand how the future is for these technologies and certainly alot of the new technologies are picking up. Once i decide to which field i have to move, there are questions like where to start and if i could be that good in that field and should i give up on Cisco Collaboration altogether?   I will be really happy to hear from you.   Regards Jayant Anand ... View more