04-12-2019 03:14 AM
Hello everyone, we have a problem with the status display in Jabber version 12.5.1. Currently only some IT staff members have version 12.5.1 for testing. The remaining employees of the company are still using 11.9.2.
The problem: If you search for a person via the search bar of the conversation window, the correct status is displayed first. If you delete the search and search for the same person again, it is suddenly displayed as offline. It does not always happen and not with all persons. Sometimes the problem only occurs if you have searched a few times for the person. It doesn't matter if the person you are looking for uses the new or the old version.
The status will only be displayed correctly if you restart Jabber or if the status of the person changes. If you write a message or call the person, the correct status will also be displayed again.
In version 11.9.2 the problem cannot be reproduced by us, here the status is always displayed correctly.
Does anybody have the same problem? Or an idea of what it could be?
04-16-2019 07:07 PM
Have you tried version 12.6 and does it happen?
04-18-2019 08:55 PM
Hi there
Just curious, if you are hitting this bug, version 12.5 is affected and fixed in 12.1.2.24692
Symptom:
Jabber that are not in contacts maintains its presence by temp-presence. Such presence status for outlook presence bubble may become offline after some time.
This is due to Jabber tries to limit presence request to server and this limit calculation causes presence to become offline after some time
Conditions:
Only for outlook presence bubble who are not in jabber contact list
Workaround:
None
Hope this Helps
Cheers
Rath!
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