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Problem with status in Jabber 12.5.1

IcebreakerS
Level 1
Level 1

Hello everyone, we have a problem with the status display in Jabber version 12.5.1. Currently only some IT staff members have version 12.5.1 for testing. The remaining employees of the company are still using 11.9.2.

 

The problem: If you search for a person via the search bar of the conversation window, the correct status is displayed first. If you delete the search and search for the same person again, it is suddenly displayed as offline. It does not always happen and not with all persons. Sometimes the problem only occurs if you have searched a few times for the person. It doesn't matter if the person you are looking for uses the new or the old version.

 

The status will only be displayed correctly if you restart Jabber or if the status of the person changes. If you write a message or call the person, the correct status will also be displayed again.
In version 11.9.2 the problem cannot be reproduced by us, here the status is always displayed correctly.

 

Does anybody have the same problem? Or an idea of what it could be?

2 Replies 2

Gregory Brunn
Spotlight
Spotlight

Have you tried version 12.6 and does it happen?

Ratheesh Kumar
VIP Alumni
VIP Alumni

Hi there

 

Just curious, if you are hitting this bug, version 12.5 is affected and fixed in 12.1.2.24692

 

Jabber shows outlook presence offline for temp-presence contact after a some time
CSCvn57707

 

Symptom:
Jabber that are not in contacts maintains its presence by temp-presence. Such presence status for outlook presence bubble may become offline after some time.

This is due to Jabber tries to limit presence request to server and this limit calculation causes presence to become offline after some time

Conditions:
Only for outlook presence bubble who are not in jabber contact list

Workaround:
None

 

Hope this Helps

Cheers
Rath!
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