07-22-2015 03:18 AM - edited 03-17-2019 05:22 PM
Hi
we have a strange issue cropped up from the last few days, some of our users dont get the option to control their deskphone from their jabber client on desktop. The phone icon on down righ corner shows red cross, and if we attempt to clcik on it, and selct Phone model for calls, we are unable to clcik on it. Besides that as we point towards phone icon, it also shows your username or password is incorrect.
Some times it works , sometimes it does not for the same user.
Users are getting so irritated from this. And it dint happen earlier.
I have even tried to restart CTI service on Call manager in off hours as we have cisco desktop agents also logged in.
I have tried disabling allow of control of CTI and then enabling it back.
But no use.
Any kind of suggestion/inference/observation on this would be highly appreciated!!
Thanks in advance
Vibha
07-25-2015 09:16 AM
Hi Vibha,
You may need to analyse Jabber problem report along with Detailed level CTI manager logs for further troubleshooting.
Regards
07-28-2015 12:37 AM
03-18-2016 08:11 AM
Vibha,
Were you able to get this issue resolved. We are now experiencing this same issue.
Regards
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