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RMA calls to PSTN from jabber IOS and android failling from WIFI conenctions

baselzind
Level 6
Level 6

cucm 11.5

IMP 11.5

vcs e and c 8.9

 

sometime the customer is experiencing call failure only when making RMA jabber calls to PSTN when using wifi connection from his mobile phones , calls made using his data plan on his mobile go through fine?

like both calls are coming from the internet but one goes through while the other dont sometime?

where can i see the calls being made and why they are dropping?

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

Look at the debugs from the GW and the CUCM traces to compare the calls.

HTH

java

if this helps, please rate

does this problem seem like it related to the customer network or to the isp?
how do i check the cucm debug traces?