Room Navigator is not connecting to the Codec!!!

[Neunghwi Kim]

This is such a ridiculous situation that I have experienced through a couple of days.

We have ordered 100 RoomKit Pro Bundle and started deployment in our customers site.

But I got in problem in the first day, that the Navigator can't connect to the Codec all day long.

I have tried to leave it for more than a day, and also tried factory reset and rebooting and everything I can do.

However, it didn't work. So I checked the firmware version of the Navigator and it showed CE9.15.0.17.

This was Fuc*ing ridiculous!!!! There is no version as 9.15.0.17 published from Cisco even in the release note or the page for software download!!!

How could you, Cisco!! send a device without checking this?? Don't you even have a QS team before shipping these products?

Any other one who has this same issue, please check the version first because there might be some other cases similar to this.

I'm also attaching the screenshot and a video clip about this for evidence.

Anyone from Cisco, you might need to explain about this situation or else I will announce this to all other customers that I have.

[Nithin Eluvathingal]

What's you room kit Pro versions ? 

CE9.14.3 or later, or Webex Cloud enable running Navigator as a controlling device

[Roger Kallberg]

Advice you to connect the Navigator to a regular network outlet, aka to a switch port, instead of to one of the ports on the codec as that works better and gives you more options. Version 9.15 means that it's a RoomOS upgrade that is handled by the Webex cloud upgrade service. This can be used for on-prem registered devices that are linked to the cloud by Edge for devices or by a cloud registered device.

[progers]

Hey Neunghwi,

we had this problem as well. We had to open a ticket with Cisco because we had the exact problem you have. The reason was that the camera needed to upgrade to the same software at the touchscreen. 

We had to factory reset the camera by using a paperclip to click the small reset button on the bottom of the camera. You can find it on the CAD drawing if you need directions to it. Once we factory reset the camera, the camera reached out to the cloud, downloaded the proper version, and then connected to the touchscreen/navigator. 

[Ashish Patel]

Sorry you have had this bad experience.  Just some background if it helps. It seems that code is from 09.04.21 (perhaps april 2021 if I read that right) and I can not find it either so maybe it was deferred on Cisco.com and removed completely even. Could be that once the unit is shipped with or without navigator, they are manufactured at different times and firmware gets out of synch. 

Also there is a further delay spent sitting in a warehouse with distribution or reseller or customer before it even gets installed and could be months.  Also the order in which you connect the codec to the cloud, CUCM etc.. and then the navigator could influence its firmware upgrade method. I hope you have managed to sort it out, if not use TAC. Thanks ashish

[KarlStahler43767]

Neunghwi,

Did you ever solve this issue?