save login credential in Jabber (save chats to Microsoft Outlook tab)

[bluo]

Hi,

I am trying to see if there is a way to save the login credential in Cisco Jabber client under Save chats to Microsoft Outlook tab.   Each time I restart the system, I have to remember to go into this tab to re-enter the credential again in order for the conversation to save in Cisco Jabber Chat folder in Outlook.  If I forget to re-authenticate then all the conversation will not be save in Outlook. 

Anyone has any suggestion on how to keep the credential saved?

thanks

Brandon

[leonzho]

Hi Brandon,

Jabber stores the credential when you input correct email address and password in local file,  the credential file stored on %AppData%Roaming\Cisco\Unified Communications\Jabber\CSF\Credentials\ folder,  could you help to check that folder not deleted when restart system please?

If that file not deleted or you didn't reset Jabber and the issue still reproduce,  after Jabber startup could you send us a PRT report for further analyze?  Here is how to generate PRT,  Menu->Help->Reprot a Problem and it will generate a .zip file then send it to us.

Thanks,

Leon