SCCP ACTIVE_IN_PROGRESS - Cause Code: TCP_CONN_ERROR

[KarolineSoares76078]

Hello,

I need to configure Media Resources on a 2811 router to register with Call Manager.
I have the configuration of "voice-card", "sccp", "sccp ccm group" and "dspfarm profile" for conference, transcode and mtp.

However, when executing the "show sccp" command, it returns with the following error:

Priority: N/A, Version: 6.0, Identifier: 1
Trustpoint: N/A
Conferencing Oper State: ACTIVE_IN_PROGRESS - Cause Code: TCP_CONN_ERROR
Active Call Manager: NONE
TCP Link Status: CONNECT_PENDING, Profile Identifier: 1

This is the result of the "debug sccp all":

002538: Feb 26 2020 09:28:20.560 BR: sccp_connect_to_ccm_on_priority_basis: Trying connecting to CCM on priority basis prof_id 2, appl_type 1
002539: Feb 26 2020 09:28:20.560 BR: sccp_connect_to_ccm_on_priority_basis: Trying CCM with ipaddr 10.20.0.3, priority 1, port 2000
002540: Feb 26 2020 09:28:20.560 BR: sccp_tcp_socket_connect: Trying tcp soc connect for appl_type 1, prof_id 2, to ipaddr 10.20.0.3
002541: Feb 26 2020 09:28:20.564 BR: sccp_get_ccm_intf_vrf_id: ccm sccp local interface vrfid=0appl type is 1, appl profile 2
002542: Feb 26 2020 09:28:20.564 BR: sccp_tcp_open_and_set_option: Socket 2 opened and binded to addr 10.20.0.3 - for appl_type 1, prof_id 2
002543: Feb 26 2020 09:28:20.564 BR: sccp_socket_connect_to_ccm :: connecting to port 2000
021-SINOP(config)#sccp_socket_connect_to_ccm: soc conn to 10.20.0.3 port 2000 in progressfor appl_type 1, state 1, soc_fd 2 appl 49E95028
002544: Feb 26 2020 09:28:20.564 BR: sym_xapp_xlate_ccapi_eve: Unsupported ccapi eve 2
002545: Feb 26 2020 09:28:20.564 BR: sym_xapp_process_ccapi_events: Unsupported ccapi eve_id 2

Could someone explain to me what the last two lines mean? I looked for similar cases in the community but what I found did not solve the problem.
I found suggestions to change the IP Precedence of SCCP and to change the version of SCCP to a newer one and none of them resolved.

There is another line which I haven't found an explanation:
002462: Feb 26 2020 09:28:20.536 BR: sccp_oper_state_bring_up: Not able to create MP Auto-Config process

Thanks in advance.

[Maren Mahoney]

Is the IP Voice Media Streaming App Service running on the CUCMs that the resource is trying to register to?

If that isn't the issue, please provide resource-related parts of your config. (voice-card, dspfarm profile, the sccp commands pointing to the CUCM servers, and the sccp ccm group) And also a screen-shot of the resource as configured in CUCM.

The issue indicates a mismatch of parameters.

Maren

[KarolineSoares76078 · Accepted solution]

Hi,

Thank you so much for your help but it turns out that it was a problem in my client's voice network and as soon as he fixed the problem it was solved. Still, your comments were very helpful. Thanks.