sending the call information to a third system

[araujo.guntin]

Hi...
It's maybe a silly question, I'm a beginner CISCO environment developer.

I want to receive information from every call in a third system.

Every time, when the agent takes the call, I want to send the call information to a third system in my AWS environment. The call information would be call Id, agent Id, phone number, etc.

I'm wondering where could I start...

Thanks,
Pedro

[b.winter · Accepted solution]

Hi,
I guess, this question would be better suited in the DevNet forum.

My idea would be:
Send the CDR data to that system and analyze them. It wouldn't be real-time. The CDR file (depending on the settings) would be generated and transfered every few minutes.

[araujo.guntin]

Thank you. I'll address my question to the DevNet forum and I'm going to read more about the CDR...