Spark call connector downloading infinite

[ruben.rojas]

Que tal team de communities, a alguien le ha tocado este problema con spark, tenemos un cliente y estamos en plena instalación de Spark en conjunto de CUCM como servicios de hybrid,

La situación está de la siguiente manera:

1-. La parte de los certificados ya se realizó.

2-. La conexión de Expressway Hybrid al Cloud Collaboration Management es donde se están presentando los problemas

·         Managment Connector : se conecta pero nos presenta un error

·         Call Service se queda descargando y no avanza

Acciones realizadas:

·         Se a realizo rollback de version del Managment Connector.

·         Se dio reset y reboot al expressway hybrid.

·         Se desactivaron los servicios de call service y se volvieron a levantar.

·         Se volvió a cargar el certificado de Cisco.

Por otra parte, las personas encargadas de los DNS externos, no pueden levantar el TXT Record.

Adjunto pantallas

!

Bienvenidos sean sus comentarios...

gracias

[keglass]

Translation of post:

As a team of communities, someone has touched this problem with spark, we have a customer and we are in full Spark installation in CUCM set as hybrid services,

The situation is as follows:

1-. The part of the certificates has already been made.
2-. The Expressway Hybrid connection to Cloud Collaboration Management is where problems are occurring.
· Managment Connector: connects but gives us an error
· Call Service remains downloading and does not progress

Actions done:

· I made a rollback version of the Managment Connector.
· Reset and reboot the expressway hybrid.
· Call service services were deactivated and raised again.
· The Cisco certificate was reloaded.

On the other hand, the people in charge of the external DNS, can not raise the TXT Record.

Attached screens
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Welcome to your comments ...
Thank you

[keglass]

Ruben,

Since you are a Cisco Partner, I recommend you post this to the Spark space in the Cisco Partner Community for more appropriate feedback and information.

Spark

I hope this helps.

Kelli Glass

Moderator for Cisco Customer Communities