Two Contacts - Same Name, Different Numbers???

[VLT06]

Hi Guy’s,

I have a scenario where we have two staff with the same name in Active Directory but two different numbers however when one of them calls a Jabber user, the wrong person appears on the Jabber display….

Example 2 people (John James ext 11111 & John James ext 22222). When John James ext 11111 calls a Jabber user, it is showing John James ext 22222. How is the filtering done in this case? Is there anyway to avoid what is happening?

Cheers!

[Aaron Harrison]

Hi James

It's probably easiest to do a packet capture from the destination Jabber client. Use wireshark, and then filter it for 'ldap'

You should be able to see it do a lookup against AD for the number or some other field and work out why it returns the wrong user.

Aaron