Unable collect logs from RTMT

[Yasir@1995]

Hi All,

When I am trying to pull the logs from the CUCM , unable to pull the logs.

I have attached the error below.

Enabled the tracing on the IMP nodes. 

[Roger Kallberg]

Can you resolve the name of the server on the client where you run RTMT? Are there anything in between the client and the server that could block/control what traffic is allowed, like a firewall or L3 device with ACL?

[Miguel Castillo (miguecas)]

Hi Yasir!

Try a restart of these services:

• Cisco CallManager Serviceability RTMT
• Cisco RTMT Reporter Servlet
• Cisco Trace Collection Service
• Cisco Trace Collection Servlet
• Cisco Tomcat

Verify connectivity between the Windows machine where RTMT runs and the CUCM servers. If connectivity is fine, make sure that the DNS services are working fine within your network.

Finally, you can try modifying the file C:\Windows\System32\drivers\etc\hosts and add at the end:

IP_of_CUCM_1 FQDN_CUCM_1

IP_of_CUCM_2 FQDN_CUCM_2

IP_of_CUCM_3 FQDN_CUCM_3

IP_of_CUPS_1 FQDN_CUPS_1

[Yasir@1995]

Dear All,

Thanks for your suggestions, and will do the above mentioned tasks and will update the status here.

[CiscoBoy1]

I have the same issue with RTMT and CUCM 14. None of the above solutions did work.

Any other ideas ?