Unable to delete an older version of Cisco Spark

[Raymond Meza]

Is there a cleanup gui to whipe clean Cisco spark from my tablet? I am trying to install the latest version and exe. says that there is an older version installed and it can't be deleted.

[rpieken80]

similar issue here on my Windows 10 install.  It says it can't find the uninstall file, but it is right there.   

[Raymond Meza]

Thats correct, I'm running a surface pro 4 with windows 10.

[rpieken80]

Well,  I tried a removal tool and it didn't do the job, so I just had to search the registry and files and folder for anything on spark and delete it.  after that I could install the latest version.   not what I wanted to do, but it did the trick.  

[Raymond Meza]

I did that also. but i guess I missed a file somewhere since there are a ton of files called spark in general.

[Raymond Meza]

IE; Sparkline groups??

[rpieken80]

I did not delete any Sparkline groups.   I made sure it was related to Cisco Spark.  anything any question I left.   The files and folders under the windows user profile I deleted as well.  

[dchumbley]

I'm having the same error message on Win 7 Pro.  My spark version is 1.0.0.3544.  Anyone find a fix for uninstalling the older version?

[nickolasjbritt]

same problem, now I cannot uninstall the old version or install the new version (looking for an MSI in both cases)

tried pointing to .msi file but to no avail.

Any ideas Cisco?

[MARK DAUSCHER]

I'm having this exact problem right now and I'm a bit reluctant to delete files and registry settings. 

Has anyone from Cisco officially responded with a documented/tested solution?

Thanks!

[MARK DAUSCHER]

I just got off the phone with TAC. bhaga@cisco.com recommended I download and run this program from MSFT that fixes problems preventing programs from being installed or removed running on Win 7, 8, 8.1 and 10

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

1. Download and click Open

2. Click Next

3. Select Uninstalling

4. Detecting Problems - Let it finish

5. Select the Program you want to uninstall - Scroll down  for Cisco Spark, highlight it and select next.

6. Cisco Spark - Uninstall and cleanup? - Select Yes, try uninstall

7. Resolving Problems - Let it finish

8. Detecting additional problems - Let it finish

9. Troubleshooting has completed -  Close the troubleshooter

After I did these steps I was able to uninstall Spark.

[konstantinoschiotakis]

Thank you very much for this!

I had the update error issue for a long long time now and with these steps i was finally able to update spark.

Again thank you.