Unity Connection Accept and Relay Issues

[bshifflett]

Hi Community,

I'm having an issue isolated to two users here in the company. We recently removed UM policies assigned to all employees on the exchange side. I removed the Exchange UM VM profile and set up the accept and relay feature under message actions to relay the messages. It seems to be working for the majority of employees except for two high level users. Both of their mailboxes are on prem and email address in relay field is spelled correctly. Any idea why just these two would not be getting their voicemails sent to email?

Thanks

[Mike_Brezicky]

Are you able to login to the CLI and run the following command:

run cuc smtptest user@domain.com? This will send a test message to the email box and output if it succeeded or failed. If it success, the user might want to check their rules, filters, and spam folder to make sure the messages are not being filtered. Failure should give you a reason to point you to the next steps.

[bshifflett]

Thanks for the reply. I was able to run the command and can confirm that the test message was sent to the users outlook inbox successfully. Not quite sure how that's going through bu the accept and relay option isn't?