V11 Jabber Client Stuck In Status

[rossporubski]

Hi,

I have a subscriber who's jabber is stuck in "in a meeting" it's version 11 client on a Windows 10 workstation. I've tried deleting the AppData local and roaming cache which doesn't fix it.

Here's the thing. It's not a custom status. He has no option to delete custom status. I have no idea where it's coming from, or how it got there. Nor does he, he said he's never set a custom status, he only uses available or away.

Any help is greatly appreciated.

[Jaime Valencia]

Do you have IM&P integrated with Exchange for calendaring??? Or does he have calendaring enabled on his Jabber client??

If so, that's probably the reason for this.

[rossporubski]

Hi Jaime,

We have it synched with Outlook calendar. Are you suggesting he's got a calendar event hanging it up?

Thank you, Ross

[Md Hasan]

Jabber has two sources for "In a meeting" status. One is from IM&P Exchange integration, another on is local outlook. With IM&P Exchange integration takes precedence.

If IM&P exchange integration is configured, make sure it is fully functional and working, otherwise it will mess up the local "in a meeting" status.

And if there is only Windows PC in the network, there is really no need for Exchange Gateway in IM&P the local outlook integration suffices for "In a meeting" status.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/11_5/CJAB_BK_D00D8CBD_00_deployment-installation-guide-cisco-jabber115/CJAB_BK_D00D8CBD_00_deployment-installation-guide-cisco-jabber115_chapter_010011.html#JABW_RF_C99B700F_00

Please make sure "Use Exchanged Cache Mode"  and "Download shared folders" are checked

[rossporubski]

Thanks MD Hasan,

This is extremely strange. The boxes are checked and we've uninstalled and re-installed the software. Still the same issue. "In Meeting" and we cannot change it.

[Md Hasan]

In such case, I suspect this is possibly something wrong at the IM&P Server side where the status is stuck.Simple way to check is to use Jabber from another PC, but use the same user to login. You'll see the stuck "in a meeting".

Once confirmed,

A few suspect is, dbreplication or roaster table isn't correct.

Without digging details, simplest might be just to reboot the IM&P Cluster (Please consider downtime). Fixing dbreplication or roaster table can be quite complex and requires fair understanding on the steps.

[rossporubski]

Hi mdhasan  Checking on this with the EU.

[rossporubski]

Hi Md_Hasan,

We have a maintenance window for this weekend, does this require a full server reboot or can we reset a service?

Thank you,

Ross