Voicemail in Jabber

[Mike Buyarski]

Is there a way to diable voicemail in Jabber?

 Basicly we have alot of users that are not apart of the corporate phone system so they do not have voicemail that can go thorugh jabber, is there a way we remove that tab from jabber for those users and so it does not ask fro credentials for voicemail, since it will not work anyways for thos users

[Jaime Valencia]

I don't have a lab to test right now, but I'd try the Voicemail_enabled parameter in the .xml

[Mike Buyarski]

the problem is that would turn it off for everyone since we use a centralized xml config.

[Jaime Valencia]

Then configure it only for those Jabber users that need it, the Jabber documentation explains how to use group configuration with the .xml

[Adam Pawlowski]

Yes Jaime's suggestion works - you can use:

<Voicemail_Enabled>false</Voicemail_Enabled>

Under policies and it will remove voicemail. Setting the service profile to <None> just causes the tab to be there and the client to barf up an error.

Of course in order to do this, you have to decide which order of things you'd like to do. For us, we run with Voicemail and Telephony both disabled in jabber-config.xml, so that we can have a "basic" feature set for any active user to be able to use IM and Presence. Then, when provisioning a user you can select the appropriate service profile and use a common phone profile for the CSF devices to fill in the Cisco Support Field as appropriate for which things you'd like to turn on/off.

Note that the mobile/dual mode devices ignore the Cisco Support Field from the common phone profile for whatever reason and you would have to fill this in manually, for example:

configurationfile=/jabber/jabber-config-FullUC.xml

Should that be your path to the config.

I filed a TAC case against this and it turned into an enhancement request so perhaps in a future iterant of UCM it will apply that field ubiquitously, or a better way of steering configs will appear (doubtful)