Voicemail login issue on Jabber with SSO

[Hunor Szombatfalvi]

Hello All,

I seem to have a strange issue, we have an environment that is SSO enabled, both CUCM/IMP and CUC. You can log into Jabber without any issues and every service connects except CUC, which is still asking me for a username and password in jabber settings.

When I check jabber logs I can see that it actually connects to CUC via SSO successfully in the background, but within the client it is still asking me for the account. As far as I know (checked on a working system), the account settings for CUC should not even be present in a jabber deployment that uses SSO.

The users for CUC are LDAP synchronized, if that makes any difference. I can also log into the CUC web inbox from a browser on the machine running the jabber client and I can't really see anything that look like blocked connections in wireshark.

Regards,

Hunor

[J_B]

Hunor,

Did you ever get your Jabber Clients to connect to voicemail when the user signs in to their Jabber Client? I have the same issue at one of our sites and when comparing to our working sites we aren't finding any obvious differences in the way they are setup.

Thanks,

Jonathan

[brettlee77]

Hello Team, 

In our case in UC profile we have missed to add the IM profile and that was causing this issue.