Webex causes Internet explorer to crash Faulting module path: C:\ProgramData\WebEx\ieatgpc.dll

[glennkelly]

When the Webex plug-in launches in IE, it causes IE to crash with the dialogue box "Internet explorer has stopped working"

The event log shows
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\ProgramData\WebEx\ieatgpc.dll

Using
IE version 11.0.9600.19035 update version 11.0.65
Webex Meeting Centre 32.12.5.2

Windows 7

Full error from Event viewer
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19036, time stamp: 0x5b077e91
Faulting module name: ieatgpc.dll, version: 2.1.0.11, time stamp: 0x5ab3535e
Exception code: 0xc0000005
Fault offset: 0x00019669
Faulting process id: 0x25e8
Faulting application start time: 0x01d413767de15240
Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\ProgramData\WebEx\ieatgpc.dll
Report Id: 106e359f-7f6a-11e8-870a-e4a4713b156d

Can anyone suggest a fix for this please?

Thanks

Glenn

[Ratheesh Kumar]

Hi there

Could you try this and see that helps ?

Step 1: Open Internet Explorer

Step 2: Tools > Internet Options > Advanced > Security >

Step 3: Uncheck "Enable memory protection to help mitigate online attacks"

Hope this helps!

Cheers
Rath!


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[glennkelly]

Thansk for the reply Rath!, however we do not see this setting in IE 11, and its not in Group Policy either so its not hidden.

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@Ratheesh Kumar wrote:

Hi there

Could you try this and see that helps ?

Step 1: Open Internet Explorer

Step 2: Tools > Internet Options > Advanced > Security >

Step 3: Uncheck "Enable memory protection to help mitigate online attacks"

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

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