Unable to login to jabber

[Ronald Smith]

I have a home lab and I integrated IM  11.xx with the CUCM 11.xx . Everything seemed to be configured correctly, but not able to login into jabber (ver 11.6)  I keep getting  " cannot locate server" error.  I have attached a failed login jabber log to the case for assistance..I am not too sure of what is missing..I have tried both Iphone and windows jabber, but neither one was successful

verified SRVis configured correctly.

> _cisco-uds._tcp.ron-lab.com
Server:  UnKnown
Address:  ::1

_cisco-uds._tcp.ron-lab.com     SRV service location:
          priority       = 0
          weight         = 0
          port           = 8443
          svr hostname   = cucm-pub.ron-lab.com
cucm-pub.ron-lab.com    internet address = 192.168.15.35
>
>
>
> _cuplogin._tcp.ron-lab.com
Server:  UnKnown
Address:  ::1

_cuplogin._tcp.ron-lab.com      SRV service location:
          priority       = 0
          weight         = 0
          port           = 8443
          svr hostname   = cups.ron-lab.com
cups.ron-lab.com        internet address = 192.168.15.37
>

[Dennis Mink]

looking at your log, your dns queries fail:

2016-12-03 21:56:14,007 INFO [0x000000016dfbf000] [/dnsutils/apple/BaseRecordQuery.cpp(134)] [csf.dns] [makeDnsQuery] - About to make a dns request against _cisco-uds._tcp.ron-lab.com.
2016-12-03 21:56:14,007 INFO [0x000000016dfbf000] [/apple/querytypes/SRVRecordQuery.cpp(30)] [csf.dns] [makeQuery] - Making an SRV record request. _cisco-uds._tcp.ron-lab.com.
2016-12-03 21:56:14,009 WARN [0x000000016dfbf000] [/dnsutils/apple/BaseRecordQuery.cpp(140)] [csf.dns] [makeDnsQuery] - The dns reply object was NULL. Returning query failed.
2016-12-03 21:56:14,009 WARN [0x000000016dfbf000] [src/dnsutils/apple/appleDnsUtils.cpp(25)] [csf.dns] [logResult] - *-----* DNS query _cisco-uds._tcp.ron-lab.com. has failed (QUERY_FAILED).
2016-12-03 21:56:14,009 INFO [0x000000016dfbf000] [/dnsutils/apple/BaseRecordQuery.cpp(134)] [csf.dns] [makeDnsQuery] - About to make a dns request against _cuplogin._tcp.ron-lab.com.
2016-12-03 21:56:14,009 INFO [0x000000016dfbf000] [/apple/querytypes/SRVRecordQuery.cpp(30)] [csf.dns] [makeQuery] - Making an SRV record request. _cuplogin._tcp.ron-lab.com.
2016-12-03 21:56:14,010 WARN [0x000000016dfbf000] [/dnsutils/apple/BaseRecordQuery.cpp(140)] [csf.dns] [makeDnsQuery] - The dns reply object was NULL. Returning query failed.
2016-12-03 21:56:14,010 WARN [0x000000016dfbf000] [src/dnsutils/apple/appleDnsUtils.cpp(25)] [csf.dns] [logResult] - *-----* DNS query _cuplogin._tcp.ron-lab.com. has failed (QUERY_FAILED).

where are you running jabber on 4G phhones?   win clients?  do you see DNS requests from these client, hit your dns server at all?

[waiwai]

Hi, I did have the same issue. Are there any solution for this problem?

Thank you.

[Ratheesh Kumar]

Hi there

Could you share more details.

How you are logging in ? Internally or using MRA ? Whats the device (Iphone,android,Mac or windows)

Whats the version of CUCM, IMP and Jabber ?

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***

[waiwai]

Hi Rath,

Thanks for respond.

I'm logging in using Windows Jabber. I'm using MRA method.

Whats the version of CUCM, IMP and Jabber ?

CUCM - 11.5(1)
IMP - 11.5(1)

Windows Jabber - 12.0.1

Regards,

WaiWai

[Ratheesh Kumar]

Mostly in your case this could be a DNS resolution issues? Check your client log report and see you are hitting an DNS query fail

Hope this helps!

Cheers
Rath!

***Please rate helpful posts***

[waiwai]

Hi Rath,

alright, i will check this immediately.

Thank you for your reply =)

[R0g22]

Is the same user able to login internally ? When going over MRA, do you get any error or are your user credentials not validated ? If your SRV's are correct etc, try doing a "Refresh Server" on Ewy-C for your CUCM and IMP servers. In addition, ensure there isn't a SIP trunk pointing to Ewy-C from CUCM.

If you still face an issue, PRT from Jabber and pcap should tell you what is going wrong. Diagnostic logs from Ewy-C/E should be helpful as well.

[waiwai]

Hi Nipun Singh Raghav,

Yes, it is the same user i did it for internal login, and its works. 

Ok, i will follow the instruction and check those stuff again.

Thank you for your help =)

[waiwai]

Hi,

" In addition, ensure there isn't a SIP trunk pointing to Ewy-C from CUCM."

I'm wondering, why its not using SIP trunk? Can you please elaborate this for me. Thank you.

[R0g22]

CUCM does not allow registrations over sip trunk.
Your jabber would be allowed to login but the CSF device won’t register to CUCM. CUCM will reject the registration.
I highlighted this for you to check in case there is one.

[waiwai]

Hi Nipun Singh Raghav,

Im wondering, are you mentioned SIP protocol or SIP trunk?

Because i did tested using CFS and try to login internally, is successful.

Thank you.

[R0g22]

I am talking about sip trunk pointing to Ewy-C on CUCM. With MRA, the jabber registration request is proxied over E/C pair. I there is a SIP trunk, CUCM will reject these registrations.
Internally you are not going over your E/C Ewy pair.

[waiwai]

Hi,

Alright, thank you for your explanation.

Thank you.

Regards,

Wai Wai