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Webex meeting closed unexpected

mschmerbeck
Level 1
Level 1

Hi

I am the UC administrator in my company and I got an request that a Webex meeting was malfunctioning.

The error was, that the meeting started, all guys joined the meeting and all of them were able to talk to each other.

After 4min the Webex meeting closed.

 

I checked in the administration gui and the meeting really closed after 4min but everything is green. So webex did not recognise this as an error. I downloaded the logs to check if I find anything, but I am kind of overwhelmed by the sheer mass of folders and files in the logs.

Can anyone point me where I can check for the closing cause?

 

Kind regards

 

PS: I am aware that this could be a layer 8 problem, but I need to check because the meeting was important

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