webex nfs issue recording

[sharon carasenti]

Hi , 

I have some issu with webex on permise ver 2.5 nfs sync for recording . 

I configure the path to retch the file that provide 

Me by the system guys . 

In the webex admin page the  nfs oproved my path and i can see backup for the system is ok . but i can not see anything for the recording stuf.

In the meeting i press the recording and popup say that it can not record . 

I enable in the admin the option to record . 

There is no doc  just for recorging ! 

sharon 

[dpetrovi · Accepted solution]

Hi Sharon,

What exact version of CWMS are you running (e.g. 2.5.1.29, 2.5.1.5033, or a different one - can be seen on the CWMS Dashboard)?

What type of NFS storage are you using (e.g. Linux, Windows, NetApp, etc.)?

Normally, when you are able to add NFS storage to the solution, and backups are working fine, but recordings are failing is due to misconfiguration of NFS storage in regards to access and permissions.

Please, ensure with NFS storage admins that they must allow access to NFS storage from all internal CWMS VMs (admin, media, web, pretty much all but IRP servers). Also, access should be allowed to everyone with full control so the system can create directories and sub-directories and that the files created in those directories are assigned full access privileges for everyone. 

Here is the documentation that explains requirements for NFS storage: http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_5/Administration_Guide/Administration_Guide/Administration_Guide_chapter_01110.html#task_4A68696836634ECDADFE4B8223540617

I hope this will be of help.

-Dejan

[sharon carasenti]

Thanks dejan .