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- About sharon carasenti
08-02-2019
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Member since
12-09-2010
160
Posts
17
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0
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Created by
sharon carasenti
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
05-19-2019
02:18 AM
05-19-2019
02:18 AM
Hello, thank you very much for that extension. I have just one question with another scenario that I am looking for an answer. Uccx ver 11 HA SITE A -ACTIVE finesse agents connecting to this server. when i disconnect the network leg from that server (a scenario that the switch connect the VM that the uccx in it in down) the agents are disconnecting. the server is up but with no network. so the uccx sub not doing nothing. I that it is island mode . can you share your Thoughts on that mater? thanks a lot .sharon carasenti.
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07-24-2018
04:33 AM
thanks for the quick replay. so if i have pre-license i don't need any other license for SM , correct ? in the past there was a sku for SM with 1000$ cost. I cannot find it today.
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07-24-2018
01:05 AM
Hi ,
I have uccx ver 11.x with ENH license. the customer what to install SM. i know that the license covered in PRE. what about ENA license?
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- Tags:
- socialminer
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Created by
sharon carasenti
in IP Telephony and Phones
in IP Telephony and Phones
10-01-2017
10:53 AM
10-01-2017
10:53 AM
Hi , I have a problem with the update of phones in the pca invetory. If i have 200 phones (lic coverd) List in pca invetory. Whan i am delete 10 phones from my cucm it takes up to 7 H til it update the pca . If i will try to update qury in the pca didnt help . So i am looking where i will change the value so the pca will go an update once an 1 H if it can . Thanks .
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08-13-2017
10:38 AM
Hi ,
I have uccx ver 11 and i am looking for a way to get monitor my trigers . Since I have a very large movement I would like to know when I am in a state of absence of free triggers. Is it possible to export a specific report that will provide statistics indicating the amount of traffic coming from the cucm ?
thanks Sharon .
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Created by
sharon carasenti
in Other Collaboration Subjects
in Other Collaboration Subjects
06-18-2017
05:25 AM
06-18-2017
05:25 AM
Hi guys ,
I have a server that alerts me to sending emails to all users in their possession. After I confirmed the e-mail, I received it successfully. Question arises: How do I check who users are sent to? Is it possible to publish logs? If so, how can I do it?
Thank you
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04-18-2017
01:54 AM
Hi ,
thanks for the info .
i am using 78xx.11.-0-1-11
do you know what is the frimware that can
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Created by
sharon carasenti
in IP Telephony and Phones
in IP Telephony and Phones
04-06-2017
09:12 AM
04-06-2017
09:12 AM
Hi guys ,
Problem description:
When you disconnect or turn off a station connected to your phone, the MAC still appears in the port on the switch for a few minutes. When the station is directly connected to the switch, the MAC drops immediately upon shutdown. It is necessary to check how the MAC can be dropped immediately from the port even when a station is connected through a telephone. .
any thoughts to share ?
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08-20-2016
11:06 AM
Hi ,
v
I found that there is a problem with applying that commend .
When a call is ring and I see the clid (that ' s fine) > answering the call > when the call is end the clid stay on the screen and we must do type “exit” to clear the screen (test it in several phone model). If not we cannot see incoming calls .
advice wohld be grate .
thanks sharon
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08-15-2016
02:15 AM
Hi gays ,
my array is ver 11 .
I am looking for a solution for clid when the fllow is :
Incoming calls > cucm > voice port to uccx > uccx > agent = he sees the voice port before answer the call (when answer the clid fine ).
my costumer need to see the clid before answering the call .
thanks sharon .
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Labels:
Created by
sharon carasenti
in IP Telephony and Phones
in IP Telephony and Phones
08-04-2016
10:43 PM
08-04-2016
10:43 PM
I open case for that and the didnt found the problem . Logs was send to tac .
I shutdown the server and start à new install and restore after that . Now its looks ok . The sub still have is problem but the DB is good . I will install the sub all so but we need to know what happed and meybe we avoide it next time.
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Created by
sharon carasenti
in IP Telephony and Phones
in IP Telephony and Phones
08-03-2016
07:44 AM
08-03-2016
07:44 AM
Hi ,
I have cucm 11.0.1.22900-14
i just see that i dont have Owner user in the phone page . i know it was there i configure several phones .
i looks for any model and it seems missing .
i chack all the comonn browsers no luck .
the change was just today that i upload cop file "dst" and done restart .
please help
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Labels:
Created by
sharon carasenti
in Collaboration, Voice and Video Documents
05-19-2019
05-19-2019
Hello, thank you very much for that extension. I have just one question
with another scenario that I...
Created by
sharon carasenti
in Unified Communications Infrastructure
07-25-2018
07-25-2018
I do what to register it with mgcp. in Srst mode. the phones (sip,sccp)
that register to the srst ca...
Created by
sharon carasenti
in Unified Communications Infrastructure
07-24-2018
07-24-2018
Hi, start next week to configure that. just for remained - my router is
in mgcp protocol .there is a...
07-24-2018
thanks for the quick replay. so if i have pre-license i don't need any
other license for SM , correc...
07-24-2018
Hi , I have uccx ver 11.x with ENH license. the customer what to install
SM. i know that the license...
Created by
sharon carasenti
in Unified Communications Infrastructure
02-20-2018
02-20-2018
Yes i know. Thanks for your help.
Created by
sharon carasenti
in Unified Communications Infrastructure
02-20-2018
02-20-2018
I am planning to purchase one E&M card and do all the test that need to
be done . after that I will ...
Created by
sharon carasenti
in Unified Communications Infrastructure
02-20-2018
02-20-2018
Yes it is mgcp . so we can configure that to work with that scenario ?
Created by
sharon carasenti
in Unified Communications Infrastructure
02-20-2018
02-20-2018
Thank you for your response. This is about connecting to announcement
system. In the event of a fail...
Created by
sharon carasenti
in Unified Communications Infrastructure
02-18-2018
02-18-2018
Hi , I'm looking for a way to work with e&m card on voice gateway 2900
when the VG is in srst mode ....
10-01-2017
Hi , I have a problem with the update of phones in the pca invetory. If
i have 200 phones (lic cover...
08-22-2017
Hi ,thanks for that replay .we check and see in the storege that the
recored file are there but afte...
08-13-2017
Hi , i have cwms on premise ver 2.5. it is for 250 user with one admin
and one media . whan i am on ...
08-13-2017
Hi , I have uccx ver 11 and i am looking for a way to get monitor my
trigers .Since I have a very la...
Public Statistics
| Date Registered | 12-09-2010 06:21 AM |
| Date Last Visited | 08-02-2019 12:41 AM |
| Total Messages Posted | 160 |
| Total Helpful Votes Received | 17 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 10 | |
| 1 | |
| 1 | |
| 5 | |
| 14 |
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