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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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why i cant login cisco jabber account?

why i cant login cisco jabber account in spite of the expressway c& e are worrking and the zone stsua up and the mobile signal good?

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Re: why i cant login cisco jabber account?

Re: why i cant login cisco jabber account?

but it was working well for 7 monthes ago and no configuration changes and i can ping to cucm from expresway e

Rising star

Re: why i cant login cisco jabber account?

Can you look at your expressway-E for logs associated with your phones public IP.....

Last time I had one of these questions it was that the device was not build or associated with users correctly.

 

Do you see any error messages on the logs?

Re: why i cant login cisco jabber account?

I reached to the cisco sip proxy feature service is not running and I tried to run it but no way

and the error displayed on mopile in attach

Everyone's tags (1)
Beginner

Re: why i cant login cisco jabber account?

Hi Emad,

 

Please try to reset jabber in mobile once and if you still have issue then share Jabber problem report from mobile here to check the issue.

 

 

 

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