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Beginner

Windows client logs

Where are the Jabber log files on Windows stored?

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Jabber can't login to IM&P on-premise servers from outside the firewall unless you have the Collaboration Edge solution deployed. The IM&P servers should not be exposed to the Internet except for SIP/XMPP server-to-server federation.

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Hi,

THe most useful logs for jabber for windows are located here

C:\Users\[userid]\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs

HTH,

Christos

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Thank you. If I post a copy of my log file will it tell us why I cannot login to CUPS 9.1 with Jabber externally?

I can login internally.

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Jabber can't login to IM&P on-premise servers from outside the firewall unless you have the Collaboration Edge solution deployed. The IM&P servers should not be exposed to the Internet except for SIP/XMPP server-to-server federation.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

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I was afraid of that. Is this something you have to buy or will my CUCM licenses come with it?

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