cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1429
Views
1
Helpful
4
Replies

Windows client logs

William Reed
Level 1
Level 1

Where are the Jabber log files on Windows stored?

1 Accepted Solution

Accepted Solutions

Jabber can't login to IM&P on-premise servers from outside the firewall unless you have the Collaboration Edge solution deployed. The IM&P servers should not be exposed to the Internet except for SIP/XMPP server-to-server federation.

Please remember to rate helpful responses and identify helpful or correct answers.

View solution in original post

4 Replies 4

Hi,

THe most useful logs for jabber for windows are located here

C:\Users\[userid]\AppData\Local\Cisco\Unified Communications\Jabber\CSF\Logs

HTH,

Christos

Thank you. If I post a copy of my log file will it tell us why I cannot login to CUPS 9.1 with Jabber externally?

I can login internally.

Jabber can't login to IM&P on-premise servers from outside the firewall unless you have the Collaboration Edge solution deployed. The IM&P servers should not be exposed to the Internet except for SIP/XMPP server-to-server federation.

Please remember to rate helpful responses and identify helpful or correct answers.

I was afraid of that. Is this something you have to buy or will my CUCM licenses come with it?

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: