What is an IVR or interactive voice response system? Does it really have the potential to handle your callers efficiently, transform your business modus operandi and drive your missions and visions? How better it stays when it comes to offering self-support to prospects or customers? Fonebell would like to answer a few of such queries in this issue.
If you belong to the Generation X or an earlier phase, you might have witnessed that in certain countries like India, the induction of computers and robots created a flutter and debate in the political and working class arena. People were skeptic that they could lead to job cuts or so-called artificial unemployment as these machines were capable of immense processing power to handle multiple tasks and with great accuracy and diligence, and most importantly without getting tired. Fortunately, things changed with time, and today we consider them not as our competitor but as our companion. IVR or interactive voice response system is nothing but it’s an innovative form of artificial intelligence that can read the message encoded in the analog human voice and respond accordingly based on the pre-configured answers or available data base. It can welcome callers, provide instant resolution, capture leads or complaints, or divert the calls to certain departments or persons based on its internal settings for the right resolution.
These diversified usage of IVR systems has made them a must-have for today’s workplaces. It won’t be wrong to say that they have cemented their positions and are getting better and better with every passing day, and not to mention that the emerging cloud technology has added icing on the cake. With a cloud-hosted IVR system no longer you need to pay the big bucks for conventional, clumsy and odd-looking PBX systems. Managing features and functionalities have become so easier that you don’t need to recruit any operator for that. And what is more interesting is that you don’t have to make any upfront investment for it. Now, with a fraction of the cost, enjoy not just the basic features like call forwarding, call screening, scheduler, etc. but also the advanced ones like full-featured automatic call distribution, call reporting, call recording, multiple queues, real-time queue stats and more.
If you are an entrepreneur, and looking for interactive voice systems, you have lots of alternatives not in terms of brands, but also in terms of features and their pricing components. Compare them well and zero in on the right product or service that is most affordable and efficient and can comply successfully with the essential regulations besides being scalable to withstand the growing business demands.
Source: http://www.fonebell.in/what-is-ivr-system/
