Created by: sandeep kumar on 20-10-2008 10:57:12 AM Hi all,
Please let me know is it possible to integrate Cisco CTIOS with siebel CRM if the siebel server is in UNIX/Linux platform. and is there any UNIX/Linux version of the Siebel driver is available ?
Subject: Re: CIsco CTI driver for siebel Replied by: David Lender on 20-10-2008 01:46:41 PM Sandeep,
The Siebel driver runs on Siebel Server running under Windows 2000 or Windows 2003 only. See the CTI Compatibility Matrix CRM Connectors tab of the CTI Compatibility Matrix here www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios /cti_compatibility_matrix/guide/ctimatrx.zip
Subject: Re: CIsco CTI driver for siebel Replied by: sandeep kumar on 22-10-2008 08:23:46 AM thank you very much david for your reply. and one more doubt i have is can i have the siebel database in Unix or linux for implementing Siebel CTI.
Subject: Re: CIsco CTI driver for siebel Replied by: David Lender on 22-10-2008 11:36:11 AM I think you would need to check with Oracle Siebel on that.
Subject: Re: CIsco CTI driver for siebel Replied by: James Cregeen on 24-10-2008 10:32:26 AM Hi Sandeep, Re the database question, my understanding is yes you can Siebel Communications Server with the Cisco Siebel Driver, acts as a middleware layer running on Windows between Cisco CTI OS and the native Siebel interface layers.
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