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CIsco CTI driver for siebel

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This document was generated from CDN thread

Created by: sandeep kumar on 20-10-2008 10:57:12 AM
Hi all,

Please let me know is it possible to integrate Cisco CTIOS with siebel CRM if the siebel server is in UNIX/Linux platform. and is there any UNIX/Linux version of the Siebel driver is available ?

thank you

sandeep

Subject: Re: CIsco CTI driver for siebel
Replied by: David Lender on 20-10-2008 01:46:41 PM
Sandeep,

The Siebel driver runs on Siebel Server running under Windows 2000 or
Windows 2003 only. See the CTI Compatibility Matrix CRM Connectors tab
of the CTI Compatibility Matrix here
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios
/cti_compatibility_matrix/guide/ctimatrx.zip

David

Subject: Re: CIsco CTI driver for siebel
Replied by: sandeep kumar on 22-10-2008 08:23:46 AM
thank you very much david for your reply. and one more doubt i have is can i have the siebel database in Unix or linux for implementing Siebel CTI.

Subject: Re: CIsco CTI driver for siebel
Replied by: David Lender on 22-10-2008 11:36:11 AM
I think you would need to check with Oracle Siebel on that.

Subject: Re: CIsco CTI driver for siebel
Replied by: James Cregeen on 24-10-2008 10:32:26 AM
Hi Sandeep,
Re the database question, my understanding is yes you can
Siebel Communications Server with the Cisco Siebel Driver, acts as a middleware layer running on Windows between Cisco CTI OS and the native Siebel interface layers.
Comments
Beginner

For CTI Integration between Siebel and Cisco Contact Center,


We have developed a CTI Integration solution between Oracle Siebel CRM and  Cisco Contact Center (UCCX, UCCE, and PCCE). It's a multichannel adapter (connector), i.e. it does support chat and email.

Here is a link to the article: http://www.expertflow.com/siebel-crm-cti-connector

Video: https://www.youtube.com/watch?v=D0nzcA3uYsc

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