About shehzad.iqbal

shehzad.iqbal · 11-28-2017

For CTI Integration between Siebel and Cisco Contact Center,We have developed a CTI Integration solution between Oracle Siebel CRM and Cisco Contact Center (UCCX, UCCE, and PCCE). It's a multichannel adapter (connector), i.e. it does support chat an...

shehzad.iqbal · 02-06-2017

Thank you for the update. I do have the latest desktop client, updated, and still see no option on how to achieve this, i.e. "send a link or schedule a meeting directly from a Room....". Can you please share the process to enable such functionality. ...

shehzad.iqbal · 01-17-2017

Hi Dinesh, we may have just the tool you are looking for here.

shehzad.iqbal · 12-28-2016

I am facing the same problem, i.e. I need to add a link to my website, where a user clicks on it and them can join a room that I have created on Spark.Note: Any user should be able join it ( a public room, no invite should be required), because you c...

shehzad.iqbal · 10-06-2016

Hi Sajith,How do you handle multichannel tasks such as chats where it is must that to open a conversation mode and the replies from the customer must go to the last agent? Is it being handled with "interactive MRDs" automatically in Cisco? So, if we ...

Member Since	‎10-06-2016 11:18 PM
Date Last Visited	‎07-24-2019 02:49 AM
Posts	6
Total Helpful Votes Received	1

User Statistics

User Activity

Re: CIsco CTI driver for siebel

Re: Link for Spark room

Hi Dinesh, we may have just

Re: Link for Spark room

Re: Why Multichannel Routing?