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Unspecified error in signIn

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cdnadmin
cdnadmin Advisor
‎01-24-2014 03:21 PM
edited on: ‎01-24-2014 ‎03:21 PM
This document was generated from CDN thread

Created by: Shahar Mosek on 25-10-2011 10:40:01 AM
I have a new system installed. It has a CUCM server and a MediaSense server.
I'm trying to use the MediaSense API, and get stuck with the signIn method (the getAPIVersion method works).
I created a user and group on CUCM with the AXL role.
When I post to the signIn URL with the following parameters:
{
    "requestParameters": {
        "username": "AXLUser",
        "password": "xxxxxxxx"
    }
}
I get back the following:
{"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}
 
In the Real Time Monitoring Tool, I see in the ora node the following:
0000000834: 192.168.5.118: Oct 25 2011 16:32:08.249 +0200: %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_REQUEST: %[request_sent_to_psbu_recorder=http://192.168.5.118:8081/PurgedRecordings]: Request sent to PSBU Recorder 
0000000835: 192.168.5.118: Oct 25 2011 16:32:08.305 +0200: %CCBU____________API-6-CAPTURE_SERVICE_ADAPTER_RESPONSE: %[response_received_from_psbu_recorder=<PurgedRecordings>
</PurgedRecordings>
]: Response received from PSBU Recorder 
0000000836: 192.168.5.118: Oct 25 2011 16:32:12.706 +0200: %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %: Session verification task information
0000000837: 192.168.5.118: Oct 25 2011 16:32:12.727 +0200: %CCBU____________API-6-SESSION_VERIFIER_TASK_INFO: %: Session verification task information
0000000838: 192.168.5.118: Oct 25 2011 16:32:14.716 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest first level: entered function.
0000000839: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest second level: entered function.
0000000840: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getNextIP: useServer= 0.
0000000841: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 1.
0000000842: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState setServerToBeUsed: serverToBeUsed= 0.
0000000843: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
0000000844: 192.168.5.118: Oct 25 2011 16:32:14.717 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState incrementServerToBeUsed: serverToBeUsed= 1.
0000000845: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getIP: server to be used is 192.168.5.118
0000000846: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 0, serversList size = 1.
0000000847: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest second level: making a(nother) request
0000000848: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest third level: entered function.
0000000849: 192.168.5.118: Oct 25 2011 16:32:14.718 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest: URL Path being sent to the HttpClient is: http://192.168.5.118:8080/oraconfiguration/authenticationService/authentication/authenticateAPIUser
0000000850: 192.168.5.118: Oct 25 2011 16:32:16.105 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest third level: response received.
0000000851: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest second level: actual makeRequest passed.
0000000852: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7}   LoadBalancer processResponse: entered function
0000000853: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer processResponse: httpResponse is not null.
0000000854: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer processResponse: httpStatusCode is valid.
0000000855: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: entered function.
0000000856: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getNextIP: useServer= 0.
0000000857: 192.168.5.118: Oct 25 2011 16:32:16.106 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 1.
0000000858: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState setServerToBeUsed: serverToBeUsed= 0.
0000000859: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState getServerToBeUsed: serverToBeUsed= 0.
0000000860: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} RequestState incrementServerToBeUsed: serverToBeUsed= 1.
0000000861: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer getIP: server to be used is 192.168.5.118
0000000862: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: resultcode is 5; request needs redirection; now trying 192.168.5.118
0000000863: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer processSuccessfulResponse: exiting function.
0000000864: 192.168.5.118: Oct 25 2011 16:32:16.107 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer processResponse: exiting function.
0000000865: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1, serversList size = 1.
0000000866: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest: state is not null
0000000867: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest second level: state is not done.
0000000868: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer hasMoreServers: state counter = 1, serversList size = 1.
0000000869: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest second level: has no more servers
0000000870: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest: state ip is = 192.168.5.118
0000000871: 192.168.5.118: Oct 25 2011 16:32:16.108 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest: state httpresponse is = not null
0000000872: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest second level: exited function.
0000000873: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} LoadBalancer makeRequest first level: OraHttpResponse is not null. returning from function with responseBody.
0000000874: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-7-TRACE:  {Thrd=http-8443-7} Result from the command - {"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}
0000000875: 192.168.5.118: Oct 25 2011 16:32:16.109 +0200: %CCBU____________API-6-AUTH_SERVICE_IMPL_SIGN_IN_RESULT: %[auth_service_impl_sign_in_result={"responseMessage":"Failure: An unknown server error occurred. Please try again later.","responseCode":5000}]: Authentication service impl signIn result

Subject: RE: Unspecified error in signIn
Replied by: David Lender on 08-11-2011 08:59:50 AM
- Confirm if you have added this user as a MediaSense user in MediaSense¿s API User configuration page
- If on UCM, confirm this is an End User and NOT an application user
- Collect logs from RTMT for the ¿Cisco MediaSense Configuration Service¿
- In MediaSense¿s serviceability page, confirm if all services are up & running (¿in service¿)
0 Helpful
Comments
Bilal Ahmed Yaseen
Bilal Ahmed Yaseen Beginner
Beginner
‎04-15-2014 05:02 AM
‎04-15-2014 05:02 AM

While making the same Sign-In API Call, I get the following error each time:

Response as string: {"responseMessage":"Failure: Invalid session. The session may have expired. Sign in again or enter a valid JSESSIONID.","responseCode":4021}

I have asked this question in this community too: Un-able to Sign-In using Media Sense SIgn-In API Call

Can anyone guide me regarding this error ? I may share my code too.

Thanks in Advance

dlender
dlender Frequent Contributor
Frequent Contributor
‎04-15-2014 10:13 AM
‎04-15-2014 10:13 AM

I suggest you clear your browser cache and attempt the signin again. Are you able to signin using Poster?

Bilal Ahmed Yaseen
Bilal Ahmed Yaseen Beginner
Beginner
‎04-15-2014 11:20 PM
‎04-15-2014 11:20 PM

In Mozzila Adds On, I am un-able to make https calls that each time returns with 'No response received .... '

Bilal Ahmed Yaseen
Bilal Ahmed Yaseen Beginner
Beginner
‎04-15-2014 11:36 PM
‎04-15-2014 11:36 PM

@delender


I want to create a simple call recording App that I want to record call made on specific agent extension. I am using this API call: http://192.168.200.204:8440/ora/controlService/control/startRecording

with body:

{

"requestParameters": {

"deviceRef": "42021",

"mediaStreams": [

{

"mediaType": "AUDIO"

}

]

}

}

Now, I want to record calls received on extension '42021'. But I am un-able to find out where it stores the recoreded file ? Or what else I need to do If I am missing anything ? or any sample app or tutorial link will also be appreciated.

Thanks,

Bilal Ahmed Yaseen
Bilal Ahmed Yaseen Beginner
Beginner
‎04-15-2014 11:37 PM
‎04-15-2014 11:37 PM

I am new in Mediasense, I want to create a simple call recording App that I

want to record call made on specific agent extension. I am using this API

call: http://192.168.200.204:8440/ora/controlService/control/startRecording

with body:

{

"requestParameters": {

"deviceRef": "42021",

"mediaStreams": [

{

"mediaType": "AUDIO"

}

]

}

}

Now, I want to record calls received on extension '42021'. But I am un-able

to find out where it stores the recoreded file ? Or what else I need to do

If I am missing anything ? or any sample app or tutorial link will also be

appreciated.

Thanks,

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