When a user tries to login to HRC, the following error is seen: “An Exceptional Error occurred. Application exiting. Check the log file for error 5022”
This could occurs because of a particular file and its dependant .dll files being unregistered. You can verify from the logs, when you see the error similar to:
“Error # 339 ,Description= Component 'MSMASK32.ocx' or one of its dependencies not correctly registered: a file is missing or invalid ,LastDllError= 0”
Therefore, please follow this workaround:
- Reinstall HRC (install as Administrator this time)
- If the issue still remains, verify the logs if you see the above mentioned error.
- If yes, please register the dll manually.
Open the “command prompt” on the PC
- •1. cd<push spacebar>C:\Windows\SysWOW64 <push Enter key>
- •2. regsvr32<push spacebar>msmask32.ocx<push Enter key>
You should get a prompt saying “DllRegisterServer in MSMASK32.ocx succeeded”
Try to open and login to HRC again.
P.S. The .ocx file name could be different to the one mentioned here.
